Email Communications Example from End-hirer to Agency OR Agency to Umbrella to request data
The below text is an example of email communications to request data for the purpose of audit.
RECORDS AND RIGHTS OF AUDIT
1. Record Keeping
1.1 The Supplier shall maintain full and accurate records and accounts relating to this Agreement and each Order for a minimum of seven (7) years (or such longer period as may be required by law) after the expiry or termination of this Agreement or any Order. For personal data, records must be retained only for as long as necessary for the stated purposes and then securely deleted or archived in accordance with UK GDPR.
2. Access to Records
2.1 Upon request by XXXXXXXX, the Supplier shall promptly make available to XXXXXXXX or any Auditor:
· Accounts and financial records.
· Non-financial records, including payroll information such as:
· Evidence of payment of wages to staff.
· National Insurance contributions.
· Any and all tax deductions.
2.2 These records, files, or documents (including those in electronic form) must relate to the performance of the Supplier’s obligations under this Agreement or any Order, to allow XXXXXXXX or the Auditor to audit the Supplier’s compliance, limited to the minimum personal data necessary.
3. Consequences of Non-Compliance
3.1 XXXXXXXX shall be entitled to withhold payment of the Charges related to any Candidates for whom the Supplier fails to provide the required records and information under this Agreement, to the extent lawfully permitted. Where disclosure would breach law, the Supplier must offer redacted copies or supervised/on-site access. This includes, but is not limited to, payroll information, evidence of payment of wages, National Insurance contributions, and tax deductions.
4. Provision of Documentation and Reports
4.1 The Supplier shall provide XXXXXXXX with any documentation, explanations, management reports, or other information as requested by XXXXXXXX at any time.
5. Audit Rights and Access to Premises
5.1 XXXXXXXX or an Auditor may enter the Supplier’s premises at all reasonable times to audit any file or document relating to the provision of the Services. 5.2 To the extent permitted, XXXXXXXX will:
· Provide the Supplier with a minimum of twenty-four (24) hours’ notice of any such visit, except in cases where prior notice is restricted by an Auditor.
· Be provided access to all relevant information, records, files, documents, plans, specifications, and other materials necessary to perform the audit. 5.3 The Supplier shall:
· Provide XXXXXXXX or the Auditor with reasonable assistance to understand the information provided.
· Allow access to its staff as required for the audit. 5.4 Following an audit, the Supplier shall promptly discuss the implementation of any additional measures requested in writing by XXXXXXXX.
6. Data Protection and Security
6.1 Each party will (a) implement appropriate technical and organisational measures (encryption in transit/at rest, role-based access, audit logs); (b) ensure any processors are bound by Article 28 UK GDPR terms; (c) avoid email for file transfer and use the designated secure portal; (d) document the lawful basis for audits (legitimate interests/legal obligation/contract as applicable).
7. International Transfers
7.1 If data is accessed from or stored outside the UK, the parties will implement UK IDTA or the UK Addendum to the EU SCCs (as applicable).
Email Communications Example from End-hirer to Agency OR Agency to Umbrella to request data
The below text is an example of email communications to request data for the purpose of audit.
Dear XXXXX
I hope you have had a great start to Q1/Q2/Q3 2025
We [End-hirer/Agency] are currently auditing our labour supplier chain in relation to their payroll procedures with the objective to ensure all temporary workers are being paid the correct hourly rates, and the correct deductions are being passed to HMRC.
XXXXXX has a legal obligation (e.g., Criminal Finances Act 2017, Modern Slavery Act 2015) to ensure there are proper procedures in place as well as reasonable care is being taken in relation to worker payroll and Right To Work compliance.
We are auditing the below workers from the payroll runs w/e [XX.XX.25], [XX.XX.25], [XX.XX.25], [XX.XX.25] (e.g. 17th Nov, 24th Nov, 1st Dec, 8th Dec 2024). If the worker has not submitted 4 weeks of timesheets for this period due to holidays, start dates etc then please provide the requested data for week/s in e.g. Sept/Oct/Nov or later in Dec.
You will shortly receive a link to our Sharepoint/Dropbox/Box.net/Google Account and below is a list of workers we wish to audit.
- Worker name
- Worker name
- Worker name
Data access and additional information required.
The Sharepoint/Dropbox/Box.net/Google link will allow you to access your agency audit folder. Your audit folder contains a Worker Information Folder.
The Worker Spreadsheet is available in the secure portal; please do not return it by email. All fields need to be completed and upload to the Box.net folder to comply with this audit.
1. Worker Information Folder: within this folder, please create an additional folder for each worker (named as the worker e.g., Joe Bloggs). Please upload unredacted documents only where strictly necessary for reconciliation; otherwise redact account numbers to last 4 digits and mask NI number except the last 3 characters. Please upload the following into the relevant individual worker folder:
- Copy of Worker Right to Work including Home Office Digital certificate if the worker is from outside the UK & Ireland. Please provide share codes rather than full passport scans by email; upload scans only to the secure portal.
- Copy of Employment Contract or Contract for Services for each worker.
- A copy of the KID/assignment letter/schedule with pay details for this worker’s assignment if applicable.
- An unredacted copy of worker payslips/invoices for w/e 17th Nov, 24th Nov, 1st Dec, 8th Dec 2024.
- An unredacted screenshot of bank/Bacs transfer to the worker bank account w/e 17th Nov, 24th Nov, 1st Dec, 8th Dec 2024.
- An unredacted screenshot of the worker RTI/CIS returns report for payslips/invoices w/e 17th Nov, 24th Nov, 1st Dec, 8th Dec 2024.
- Explanation of any further deductions not itemised on the worker PAYE payslip.
Please can you ensure that up to date and valid Right To Work documents (including Share Codes) are attached to the worker record on Engage as this forms part of the audit.
If the worker is a PSC and being paid gross, please provide a copy of the Outside IR35 determination and Status Determination Statement (SDS) provided by [End-hirer], copies of the PSC invoices, evidence of Bacs transfers and a copy of the Employers Intermediaries Reporting related to this worker.
If the worker is being pay rolled via an umbrella company, please provide name of the umbrella company, point of contact/contact details. Please request all the above from them and, populate the Worker Information Folder.
If the worker is being paid CIS by your agency please provide CIS registration details, including your unique taxpayer reference (UTR) number and if paid CIS by an umbrella please provide their CIS registration details, including unique taxpayer reference (UTR) number.
2. Worker spreadsheet file of the selected workers is attached. It is key for compliance in this audit that you populate this spread sheet with the requested information and upload, via your link, to Box.net.
Please note that we will be contacting selected workers to understand their payroll experience so please provide worker contact details where requested. We’ll contact workers under our legitimate interests; this is reflected in our privacy notice.
We are looking to get information back by e.o.p. [xx.xx.xx] latest and we will be performing audits on a quarterly basis moving forward.
Where audits are large-scale or systematic, we will complete a DPIA. If any DBS/health data is processed, we will rely on DPA 2018 Sch.1 conditions and maintain an Appropriate Policy Document.
I will be the point of contact for all communications on this project and please do not hesitate to get in touch if you have any queries.
Best wishes
Example Worker Spreadsheet
Click on the button to view an example of a Worker Spreadsheet to use as part of your own audit and due diligence. This file is saved as a Google Sheet; either make a copy in order to edit, or download to use within Microsoft Excel.
Email Communications Example – Justification for Requesting Data
The below text is an example of email communications that you can send to encourage suppliers cooperate with your audit requirements in line with GDPR.
Hi XXXXXX
Thanks for your response and for taking the steps needed to ensure GDPR compliance and the protection of those workers’ data.
I thought I’d clarify the legal basis on which such details can legitimately be shared in the context of an audit…
1. Contractual Obligation:
The information we are requesting is essential to fulfill the contractual obligations between the agency/umbrella and the end-hirer – so the pay details of the worker must be accessed with full accuracy and transparency in order to assess whether the worker is being paid correctly and in accordance with the terms originally agreed between the agency/umbrella and the worker, and so that the end-hirer complies with tax, National Minimum Wage (NMW) regulations and other statutory requirements. Due to the need to access worker pay detail for employment law compliance, data processing is lawful under GDPR provision Article 6(1)(b) under the condition that ‘processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract’. This contractual necessity applies mainly to the agency/umbrella → worker relationship. For the end-hirer, the primary lawful bases are legitimate interests (audit/assurance) and legal obligation (tax/wage compliance). The audit is intended to ensure that workers are paid the correct amount in accordance with the terms agreed by the worker with the agency/umbrella, and that the agency/umbrella and the end-hirer, in turn, comply with employment laws. This is ultimately in the interests of the worker to ensure s/he is paid the correct amount in accordance with the terms agreed and reduces the potential for a legal dispute regarding such issues as unpaid wages.
2. Legitimate Interests:
The second lawful basis for legitimate interest applies when processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (referred to as ‘legitimate interest’ in Article 6(1)(f)) provided that such legitimate interest is not overridden by the interests or fundamental rights and freedoms of the data subject. The legitimate interest is to carry out due diligence to ensure that we are complying with our legal obligations, for example, to ensure that workers are paid at the correct rate under PAYE, that the NMW is adhered to, and that the agency and end-hirer are not being used to exploit vulnerable workers. The audit is for the benefit of the workers by ensuring that they are not underpaid or otherwise exploited. Inspections and holding firms to account protect and safeguard the worker, agency/umbrella and end-hirer from the criminal, financial and reputational risks associated with a failure to comply with our legal obligations.
3. Legal Obligation:
Further, contracts mean that payments and payroll processes themselves need to satisfy requirements under HMRC legislation and wider statutory obligations (e.g., the requirement that workers be paid at least the NMW, and that all statutory deductions – including those for tax and National Insurance – are calculated and reported correctly). Without these audits, relevant parties (including the agency itself) could be liable to significant legal and financial sanctions, so demand of the information makes sense as a means of meeting these statutory obligations.
Agencies/umbrellas and end-hirers usually act as independent controllers for their own audit/compliance purposes; we have appropriate data-sharing terms in place.
4. Data Minimisation and Safeguards:
We understand the importance of data protection and will ensure that any data shared is done so in a secure manner, with access limited strictly to those who need to review it for the purposes of the audit. Additionally, any data shared will be handled with the utmost care, ensuring compliance with GDPR’s principles of data minimisation and security.
5. Transparency and Worker Protection:
Lastly, this audit is meant to uphold the interests of the workers so that they are paid correctly; that is how people are meant to do business, and is probably one aspect of ‘due diligence’ in relation to the labour supply chain – ensuring that workers are paid for their work, as they ought – and a very important one at that.
In addition, please see ICO link…. This refers for reasons why personal data can be shared without consent.
I hope this explains the legal basis of our request in full. I would be happy to discuss any remaining concerns.
Best regards,
XXXXX